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Published By: Spectrum Enterprise     Published Date: Oct 29, 2018
Network failures are surprisingly common. How can you be sure your enterprise is prepared for unforeseen downtime? Network diversity and redundancy supports business continuity. Learn more about how the right network portfolio can prevent operational interruptions and assist in disaster recovery.
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Spectrum Enterprise
Published By: Dell     Published Date: Nov 02, 2018
When it comes to effectively and efficiently protecting growing volumes of data, midsized organizations face unique challenges. That is because they live in a world of constraints that are both operational and budgetary in nature. Cloud disaster recovery offers new options for these organizations—they can optimize their data protection economics by integrating on-premises protection solutions with cloud-based backup and recovery methods. Dell EMC’s cloud-ready solutions, particularly its Integrated Data Protection Appliances with native cloud extension capabilities, along with its Data Protection Software working in conjunction with its Data Domain backup storage appliances, provide cloud disaster recovery with flexible features. These solutions enhance operational efficiency and provide midsized organizations with clear economic and operational benefits.
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Dell
Published By: Zendesk     Published Date: Dec 10, 2018
"El cliente siempre tiene la razón" es una frase que Zendesk se toma muy en serio. ¿Qué es lo que el cliente necesita y desea? Esa es la idea esencial de todo lo que Zendesk hace. Sean las compañías pequeñas que tratan de crecer rápidamente y establecer su marca, o las grandes empresas que procuran conservar la lealtad de sus clientes, el objetivo de Zendesk es facultar a los negocios para que ofrezcan atención impecable a escala, estén presentes en los canales que sus clientes prefieren, y apliquen los datos y análisis en las interacciones con el cliente. En este eBook, descubrirás cómo las organizaciones como NatureBox, Uber e Instacart usan Zendesk de forma innovadora para crear experiencias del cliente sencillas y perfectas. También leerás acerca de: ? Ofrecer soporte omnicanal y personalizado a escala ? Personalizar y administrar fácilmente las operaciones de soporte ? Administrar flujos de trabajo avanzados para maximizar la productividad ? Conocer las perspectivas de los cliente
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
La transformación digital se está produciendo cada vez en más organizaciones y las pequeñas y medianas empresas no pueden permitirse el lujo de ignorarla. En el caso concreto de RR. HH., las barreras para el éxito de la transformación son las personas, el conocimiento y la cultura. Guste o no, el negocio confiará en que el departamento de RR. HH. apoye estas iniciativas y haga que esto suceda desde la base de empleados.
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SAP SuccessFactors
Published By: VMware     Published Date: Dec 14, 2018
Hyperconverged infrastructure (HCI) is giving organizations the agility to respond quickly to demand for new products, services and applications. Many organisations begin their HCI journey by targeting specific use cases such as virtual desktop infrastructure, disaster recovery and remote office-branch office environments. But HCI continues to evolve far beyond these use cases. In this case study, we look at real world deployments to identify how HCI is helping businesses to reduce TCO, improve scalability and rapidly adopt new technologies. Please enter your details to view the case study.
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VMware
Published By: Coyote Point Systems     Published Date: Sep 02, 2010
In this paper, we'll explore how to use Coyote Point's Envoy to ensure 24x7 availability and fast connections for web content deployed at more than one geographiclocation.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced, load balancing
    
Coyote Point Systems
Published By: Veeam '18     Published Date: Dec 04, 2018
"Ransomware is top of mind for many organizations’ leaders as their organizations face the potentially disastrous aftermath of successful attacks. ESG has surveyed IT leaders and organizations to find out how big of a problem ransomware is, what are the business consequences of downtime caused by these attacks, and which are some of the best practices and capabilities organizations need to apply to be protected. According to the ESG research, nearly two-thirds of surveyed organizations across North America and Western Europe experienced a ransomware attack at some point last year, with 22% reporting weekly attacks. The attacks have helped make cybersecurity a target of IT investment, and spending is accelerating. What’s needed to fend off this epidemic are best practices and tools to: Prevent or at least mitigate attacks Protect data and backup data Recover reliably"
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Veeam '18
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services
    
123Together
Published By: AppAssure Software     Published Date: Jun 29, 2010
Recover from any server outage in 15 minutes or less and use 80% less storage space for backups with Replay's built-in deduplication.
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software
Published By: AppAssure Software     Published Date: Jul 14, 2010
All those employees who access email, financial systems, human resources, and other core corporate applications; Replay for Exchange continuously protects and monitors the health of your Exchange data stores and allows administrators to quickly search, recover, and analyze mailbox content. With Replay for Exchange you can restore individual email messages, folders, or mailboxes to a live Exchange server or directly to a PST, thereby solving some of your most costly and time consuming challenges. Take advantage of these Free Trial Offer!!
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software
Published By: Veeam Software     Published Date: Nov 28, 2012
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
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hyper v, servers, storage, cloud based infrastructure, storage solutions, data center, backup and recovery, disaster recovery
    
Veeam Software
Published By: HPE & Intel®     Published Date: Oct 10, 2016
Download this whitepaper now to find out more about the best practices for setting the right disaster recovery strategy for your organisation.
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HPE & Intel®
Published By: SolarWinds MSP     Published Date: Jan 25, 2017
Download and read the e-book Choosing the Right Disaster Recovery Solution to find out what you need to consider when looking for a disaster recovery solution.
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solarwinds, msp, disaster recovery, backup
    
SolarWinds MSP
Published By: Cisco EMEA     Published Date: Nov 13, 2017
Big data and analytics is a rapidly expanding field of information technology. Big data incorporates technologies and practices designed to support the collection, storage, and management of a wide variety of data types that are produced at ever increasing rates. Analytics combine statistics, machine learning, and data preprocessing in order to extract valuable information and insights from big data.
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big data, analytics, virtualization, cloudera, ibm, sas, sap, splunk
    
Cisco EMEA
Published By: Dell     Published Date: Sep 24, 2018
Read this paper from Dell EMC and Intel® to learn the business value of Data Domain and how it can... • Speed up your backups • Improve disaster recovery • Save valuable floor space ...and so much more!
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solutions, data, domain, dell, emc
    
Dell
Published By: Dell     Published Date: Sep 24, 2018
As the shift into a digital economy continues to accelerate, companies must out-innovate, outthink, and outpace their competition. Businesses must embrace change and transform to become the disruptors in their industries rather than wait to be disrupted by their competitors. In the face of this pressure to evolve, organizations need to transform IT to reduce both the capital and operational costs of legacy IT. They must offload repeatable and time-intensive manual tasks like backup, disaster recovery, and service deployment to software and policy-driven automation.
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economic, value, cloud, data, protection, dell emc
    
Dell
Published By: Frontier Communications     Published Date: Dec 22, 2016
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster. Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
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Frontier Communications
Published By: Commvault     Published Date: Jul 06, 2016
Read this infographic to learn how Commvault makes the cloud a simple, practical tool that helps you achieve your strategic goals!
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commvault, cloud strategy, cloud operations, cloud automation, workload portability, cloud integrations, storage platforms, aws snowball, disaster recovery, storage, data management, business technology
    
Commvault
Published By: SAS     Published Date: Jan 17, 2018
The Industrial Internet of Things (IIoT) is flooding today’s industrial sector with data. Information is streaming in from many sources — equipment on production lines, sensors at customer facilities, sales data, and much more. Harvesting insights means filtering out the noise to arrive at actionable intelligence. This report shows how to craft a strategy to gain a competitive edge. It explains how to evaluate IIoT solutions, including what to look for in end-to-end analytics solutions. Finally, it shows how SAS has combined its analytics expertise with Intel’s leadership in IIoT information architecture to create solutions that turn raw data into valuable insights.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
For many of us, the term “smart city” conjures up images of sensors collecting data about everything from traffic patterns to energy use. It’s common for government leaders to think, “That’s not for us. We’re not there yet.” But if your organization is collecting data of any kind, you are in a position to use that data to create a smarter city for your citizens. Download this whitepaper for 10 examples of analytics being used to solve problems or simplify tasks for government organizations.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
The Connected Customer is an individual who is intimately connected to the data, outcomes, decisions, and staff associated with any relationship to an organization. This intensely personal connection is not just a matter of the most recent transaction, but represents a combination of connected data, connected analytics, and collaborative decisions associated with improving the customer’s relationship with the organization over time. In this report, Blue Hill explores the key traits associated with supporting the Connected Customer through the Internet of Things, and provides guidance on why the Internet of Things will be essential across the general business landscape.
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SAS
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