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Published By: Hewlett Packard Enterprise     Published Date: Jul 19, 2018
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out: Top 5 causes of downtime and poor performance across the infrastructure stack How machine learning and predictive analytics can prevent issues Steps you can take to boost performance and availability"
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cloud, nimble storage, infrastructure
    
Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Akamai Technologies     Published Date: Jun 14, 2018
"Remote access is important and growing, but how secure is it? IDC Research surveyed more than 300 IT professionals to gain insight into the specific threats and challenges faced by providing access to employees and third parties. Read this report to learn about: -How secure remote access really is -The complexity faced in implementing remote access -What happens when companies don’t have an access security solution -Why businesses must pivot from the common security mantra of “trust but verify” to “verify and never trust” in the new threat landscape
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remote access, security
    
Akamai Technologies
Published By: Tenable     Published Date: Aug 07, 2018
"Tenable Research’s analysis shows that how the race begins is a key indicator of how it will end. But, security teams have the power to reclaim the advantage by developing a risk-centric mindset and more agile vulnerability management. Download the report now to: - Find out more about Tenable Research’s analysis of the 50 most prevalent vulnerabilities - Get recommendations on how to reduce the attacker’s seven-day window of opportunity - Learn how real-world threat actor activity can be leveraged to prioritize vulnerabilities for remediation and mitigate the attacker’s first-mover advantage"
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cyber exposure, vulnerability management, vulnerability assesment, vulnerabiility scanner, cyber risk management, cyber risk, cyber security
    
Tenable
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
In the 26-criteria evaluation of continuous delivery and release automation (CDRA) providers, we identified the 15 most significant — Atlassian, CA technologies, Chef Software, Clarive, CloudBees, electric Cloud, Flexagon, Hewlett packard enterprise (Hpe), IBM, Micro Focus, Microsoft, puppet, Red Hat, VMware, and Xebialabs — and researched, analyzed, and scored them. We focused on core features, including modeling, deploying, managing, governing, and visualizing pipelines, and on each vendor’s ability to match a strategy to these features. this report helps infrastructure and operations (I&o) professionals make the right choice when looking for CDRA solutions for their development and operations (Devops) automation.
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CA Technologies_Business_Automation
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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WorkBook from Deltek
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
This spotlight report examines: • How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey. • Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain. • A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories. The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.
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Dassault Systèmes
Published By: KPMG     Published Date: Jul 10, 2018
Working out what consumers want – and why – is getting harder. Transactional data and traditional market research and demographic profiles no longer do the job. Our ‘Five Mys’ report proposes a radical new framework for navigating complex consumer decision-making. Read the report to find out: • what the ‘Five Mys’ are and how they affect spending decisions • how to get better at predicting consumers’ changing needs • where different generations are directing their spending • how changing life patterns are creating new opportunities for businesses that can pick up on signals from consumers
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KPMG
Published By: Menlo Security     Published Date: Jun 05, 2018
"2017 was marked by a significant number of high-profile cyber breaches. Web malware and phishing played a critical role in the vast majority of these attacks. Watch this webinar to learn from two of the industry’s leading experts – Gartner Research Analyst Peter Firstbrook and Menlo Security CTO Kowsik Guruswamy: *Why web malware and phishing are so pervasive in today's cyber attacks *What the shortcomings of today’s reactive security philosophy are *Why the web continues to present a risk to businesses *How organizations rethink their security strategy moving forward"
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Menlo Security
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, it’s natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if you’re looking for creative and effective ways to stimulate employee engagement while also driving business results, you’ll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Where’s the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
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Rosetta Stone
Published By: OC Tanner     Published Date: Jun 12, 2018
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplaceculture and bottom line. Employee recognition has a strong influence on an organization’s workplace culture. Research on 10,000 employees in 12 countries shows that organizations who have a great culture are: • 54% more likely to have employees that are Promoters on the standard NPS scale • 53% more likely to have highly engaged employees • 29% more likely to have employees innovating and performing great work • 27% more likely to have increased in revenuelast year • 25% more likely to have growth in team size in the last year1 By creating a great workplace culture employees want to engage with, you’ll see an improvement in business results. Employee recognition touches every aspect of your company culture and your employee experience—from recruiting, to engagement, productivity, innovation, and retention.
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OC Tanner
Published By: HireVue     Published Date: Jul 17, 2018
HOW TO OVERCOME HEALTHCARE'S BIGGEST HIRING CHALLENGES Healthcare recruiting is intensely competitive. 60% of the fastest-growing occupations in the US are in healthcare, and it takes twice as long to fill a healthcare role than the national average. In this eBook, you’ll learn three approaches to solving healthcare recruiting’s toughest challenges. EXPECT TO LEARN: The 3 biggest challenges facing healthcare recruiting in 2018 (and how to solve them) Why it takes 2x as long to fill a healthcare role How to shrink hiring time without sacrificing quality of hire 4 ways to differentiate your organization from your competition Find out what the research says about these healthcare recruiting challenges and how you can overcome them in your organization. Download the free eBook now.
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HireVue
Published By: DocStar     Published Date: Jun 11, 2018
World-class AP departments know something you don’t know, but we’re going to let you in on their secrets. Ardent Partners conducted an independent research study in order to gain a comprehensive, industry-wide view of accounts payable (AP). The study draws on the experience of over 200 AP professionals and its findings reveal what Best-in-Class AP department are doing that make them stand out from their peers.
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DocStar
Published By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
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cloud computing, technology, virtela, device management, christian kane, mobility management, research
    
Virtela Communications, Inc.
Published By: Epson     Published Date: May 14, 2018
Over the past few years, improvements in mobile devices, Wi-Fi, and cloud computing have made mobile point of sale (POS) solutions e ective and a ordable for businesses of all sizes. Tablets have emerged as the most popular platform for mobile POS solutions, and you may have already heard the buzz about them. There’s a reason for all the hullaballoo. In addition to integrating payments and making retail transactions more e cient than using a traditional electronic cash register (ECR), tablet POS solutions can provide robust management data. A tablet POS solution makes sense for many retailers, particularly if you’re looking to: • replace an ECR or want to have a mobile POS in place on opening day • unlock new pro t-making and cost-saving opportunities • expand your business • keep pace with ever-changing customer expectations Figuring out which tablet POS solution is the best for your business may seem like a huge challenge. But don’t worry. Taking the right approach, by using too
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Epson
Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
There’s growing, industry-wide pressure to integrate more software and electronics into products. In fact, innovative products are now critical to the success of future-thinking companies — 52 percent of companies developing smart products fear they’ll lose market share unless they continue to make products smarter. There are, however, unique challenges that come with perfecting development processes and managing complexities. This e-book, by research firm Tech-Clarity, outlines steps to successfully transforming your products into smart, connected systems.
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transform, design, product, electronics, software
    
Dassault Systemes SolidWorks Corp.
Published By: MuleSoft     Published Date: Jul 13, 2018
"Digital transformation is increasingly becoming a “when, not an if” for most companies. MuleSoft surveyed 650 IT decision makers across the globe. The research shows that three-quarters of companies are currently undertaking digital transformation initiatives, and 80% say if they don’t complete those initiatives, their companies will lose revenue in the next 12 months. How does your company stack up? Download the Connectivity Benchmark Report 2018 to find out: -The top digital trends companies are investing in for 2018 -The biggest challenges holding companies back from achieving their digital transformation goals -The one strategy companies use to develop applications and projects more efficiently"
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MuleSoft
Published By: Microsoft     Published Date: Jul 20, 2018
Cloud is becoming an essential ingredient to a successful IT infrastructure. Recent research by IDC has identified how the growth of cloud as a computing platform has magnified the importance of cloud skills to the success of the enterprise. Moreover, it is becoming clear that IT professionals with cloud skills are strongly influencing both the type of cloud infrastructure and the ultimate pace of adoption of cloud. This puts IT professionals with cloud skills in the driver's seat of their own career. In fact, IT professionals with certifications related to cloud development and operations have dramatically more influence over their organizations' adoption and expansion of cloud services than otherwise similar IT professionals have over the adoption of other types of technical solutions. Cloud skills accelerate the success and career path of IT professionals. The impactful cloud roles are diverse: Multicloud or hybrid cloud management, workload-centric management, and DevOps illustrate
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Microsoft
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: GuideSpark     Published Date: Aug 01, 2018
IDG surveyed 1,500 HR decision makers, managers, and employees, and this is what they found: 88 percent of employees at firms with informal processes say they’re more satisfied with their jobs. Discover more of the latest trends in our white paper.
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employee communication, employee engagement, employee experience, performance management, performance reviews, continuous performance management, informal conversations, informal performance management, millennial performance management, annual reviews, check-ins, continuous feedback, coaching, employee development, talent management, employee training, constant feedback
    
GuideSpark
Published By: Engagio     Published Date: Jun 26, 2018
This is an inside look at the state of Account Based Marketing. More specifically, our research examined: ?How companies are utilizing ABM as a strategy ?How organizations are structuring their teams to support ABM ?How ABM can be measured at different stages ?The challenges most organizations are facing regarding ABM Along with showing the results, we’ve included our interpretation of the data to help you draw insights and apply them as you continue down your ABM journey. The research underscores where companies are at with their ABM programs and the key challenges they are facing. Regardless of your company size or maturity, there is always a need to grow your business and drive efficiency. The data from this survey illustrates how ABM can help.
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Engagio
Published By: Gigaom     Published Date: Jun 26, 2018
Watch this free 1-hour On-Demand Webinar from GigaOm Research to learn what’s involved in building AI that makes all your people more productive.
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artificial intelligence, machine learning, workforce production, cloud data, ai support, business technology
    
Gigaom
Published By: Cylance     Published Date: Jul 02, 2018
The cyberattacks of 2017 proved more numerous, sophisticated, and ruthless than in years past. Threat actors, armed with knowledge stolen from the CIA and tools lifted from the NSA, demonstrated an elevated level of proficiency. WannaCry and NotPetya, two prominent threats from last year, successfully exploited these stolen assets in their assault on systems worldwide. As 2017 progressed, new opportunities developed in ransomware-as-a-service (RaaS), opening the gates of malware-for-profit to everyone. Advancements in fileless attacks provided new ways for threats to hide from once reliable detection methods. Malware features such as polymorphism continued to play a powerful role in evading traditional defenses. The victims of cybercrime ranged from private businesses to the fundamental practices of democracy. France and the United States saw significant data breaches during their recent presidential elections. Several high-profile companies lost their customers’ personally identifiable information to cyberattacks, blemishing their brands and costing them untold millions in recovery operations. This report contains an overview of the threat trends and malware families Cylance's customers faced in 2017. This information is shared with the goal of assisting security practitioners, researchers, and individuals in our collective battle against emerging and evolving cyberthreats.
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cyber attacks, cia, nsa, wannacry, notpetya
    
Cylance
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