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Published By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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Avanade  DACH
Published By: Zendesk     Published Date: Jan 04, 2019
O Zendesk Support te ajuda a melhorar o relacionamento com seus clientes e a fornecer uma experiência integrada. Melhore a satisfação do cliente, aumente a produtividade do agente, dimensione sua operação de suporte e gerencie melhor sua equipe. Assista à demonstração e aproveite seus esforços de suporte para beneficiar toda a sua empresa.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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Zendesk
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Parece ser similar a otro término actual: “transformación digital”. Pero, en realidad, una transformación digital eficaz no ocurre sin la transformación de la TI. Una empresa que se somete a la transformación de su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y basadas en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga más informaci
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Aunque este término no es sinónimo de la transformación digital, los dos conceptos están estrechamente vinculados, porque una transformación digital eficaz no puede ocurrir sin la transformación de la TI. Una empresa que transforma su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga
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Dell EMC Storage
Published By: Workday Spain     Published Date: Sep 20, 2018
Aunque muchas empresas todavía no saben exactamente qué significa para ellas la transformación digital, no cabe duda de que los CIO tienen una oportunidad perfecta para liderar la innovación en sus organizaciones. En este informe se analiza la transformación digital con la lupa del CIO para definir lo que significa y explorar los pasos para lograrla. Lea el informe para acceder a insights de CIO en activo y con otros que ya no desempeñan este puesto, académicos, expertos del sector y otras personas que han sido testigos de la transformación digital y saben cuáles son los ingredientes que componen la receta del éxito.
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Workday Spain
Published By: Workday Spain     Published Date: Sep 20, 2018
En un nuevo estudio global, CIO.com y Workday realizaron una encuesta destinada a conocer mejor la migración fluida de las organizaciones a cloud. Las conclusiones, basadas en los resultados de la encuesta distribuida a 450 ejecutivos de TI y en 10 entrevistas individuales en 17 países, se han publicado en un nuevo informe. Lea este informe para obtener una nueva perspectiva global sobre las diferencias entre Europa y otras regiones en temas como los siguientes: • Los motivos de las organizaciones para trasladarse a cloud • El proceso de toma de decisiones y las partes implicadas • Mejores prácticas de implementación y lecciones aprendidas en el proceso • Beneficios de la migración a cloud
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Workday Spain
Published By: Workday Spain     Published Date: Sep 20, 2018
Hoy en día, la mayoría de las organizaciones carecen de acceso a herramientas de analytics y datos de toda la empresa que puedan utilizar de forma global. Y eso es un problema. Para tomar decisiones empresariales inteligentes y en el momento preciso, su organización debe poder acceder a los datos reales importantes, y debe poder hacerlo rápidamente. Lea el informe de CIO.com para descubrir: • La importancia de tener una fuente única y fiable de información para toda la empresa. • Cómo los sistemas cloud proporcionan datos en lo que puede confiar. • Por qué necesita datos procesables en tiempo real para mejorar la toma de decisiones.
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Workday Spain
Published By: Workday Spain     Published Date: Sep 20, 2018
En el actual entorno de TI, muchas organizaciones han adoptado un enfoque "cloud-first" en sus sistemas. Pero, con tantos proveedores ofreciendo soluciones SaaS, ¿cómo saber cuál le permitirá disfrutar de las verdaderas ventajas del SaaS? ¿Qué características de una solución SaaS se deben tener en cuenta, y cuál es su repercusión real en los negocios de hoy en día? En este documento técnico gratuito descubrirá: Qué es el verdadero SaaS y qué no. • Cómo distinguir entre verdaderos proveedores de SaaS y los impostores. • La cuestión de la seguridad del SaaS. • Ahorro que pueden aportar las soluciones SaaS para su empresa. • Si su empresa está preparada para cambiar al SaaS. • Este documento ayudará tanto a profesionales de TI como a cualquiera que simplemente quiera conocer las nociones básicas del SaaS.
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Workday Spain
Published By: Veritas     Published Date: Jan 04, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands. You will learn: The key trends that are driving change in the digital business The most common causes of data loss in tomorrow’s multi-cloud data centers How to protect an increasingly diverse environment with minimal operational overhead
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Veritas
Published By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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Lookout
Published By: Splunk     Published Date: Dec 11, 2018
Predictive IT is a powerful new approach that uses machine learning and artificial intelligence (AI) to predict incidents before they impact customers and end users. By using AI and predictive analytics, IT organizations are able to deliver seamless customer experiences that meet changing customer behavior and business demands. Discover the critical steps required to build your IT strategy, and learn how to harness predictive analytics to reduce operational inefficiencies and improve digital experiences. Download this executive brief from CIO to learn: 5 steps to an effective predictive IT strategy Where AI can help, and where it can’t How to drive revenue and exceptional customer experiences with predictive analytics
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predictive it, predictive it tools, predictive analytics for it, big data and predictive analytics
    
Splunk
Published By: Oracle     Published Date: Jan 03, 2019
The transition to autonomous is all around. Its capability for problem-solving has never been seen before. Its potential for creating business value from algorithms and data makes it the next big frontier for business leaders. Two industry experts have discussed Oracle Autonomous Data Warehouse Cloud and what it can help organisations achieve. Talking about innovation,security and efficiency, they put the case for an autonomous future. Watch the webinar.
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Oracle
Published By: Group M_IBM Q119     Published Date: Jan 04, 2019
Digital transformation is poised to change the supply chain more profoundly than any other functional area and more dramatically than at any point in its history in terms of driving efficiency and resiliency to disruption. In the context of the challenges facing supply chains, both now and in the future, it becomes clear that the old ways of working will not suffice and that even best-in-class performance today is unlikely to be good enough in the future. It is the view of IDC that the supply chain must become a "thinking" supply chain, one that is intimately connected to all data sources, enabled with comprehensive and fast analytics, openly collaborative through cloud-based commerce networks, conscious of cyberthreats, and cognitively interwoven. According to IDC supply chain research, technology is emerging as a prime driver of change, particularly artificial intelligence, blockchain, and the Internet of Things (IoT).
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Group M_IBM Q119
Published By: Workday     Published Date: Sep 14, 2018
Enterprise software upgrades have traditionally been a real headache. But do they have to be? See how the experience of a major application upgrade process differs for two CIOs—one using on-premise software and one using Workday.
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Workday
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Most of the public and its public safety professionals live and work in a digital world of mobile devices instant connectivity, and geo-location. This one powerful fact, is changing the way police and first responders react to incidents and interact with the communities they serve. Types and severity of incidents are also changing, due in part to socio-cultural and environmental factors. Complicated risk scenarios requiring inter-agency coordination are occurring in both urban areas and once-sleepy suburban towns. To perform in this volatile new reality, public safety is undergoing a digital transformation focusing more on predictive and preventive practices. Download this whitepaper today to find out how Fujitsu can help your organisation today.
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business solutions, integrated management, public sector
    
Fujitsu America, Inc.
Published By: Great Bay Software     Published Date: Jan 09, 2019
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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Great Bay Software
Published By: Forcepoint     Published Date: Jan 03, 2019
Downtime Is Not an Option: High Availability Next Generation Firewall Access to applications, data, and resources on the Internet is mission-critical for every organization. Downtime is unacceptable. Security for that network must also be highly available and not cause performance degradation of the network. The increased workload of security devices as they analyze traffic and defend users from malicious attacks strains computing resources. The next generation of security solutions must build in high availability that can scale as the business changes. Download this whitepaper to find out how high availability is at the core of the Forcepoint NGFW (Next Generation Firewall).
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next generation firewall, ngfw, firewall, network security, branch security, distributed offices, data security, network security
    
Forcepoint
Published By: Forcepoint     Published Date: Jan 03, 2019
Get a firsthand account of how Forcepoint’s CIO, Meerah Rajavel prepared for the regulation including collaborating with all stakeholders to jointly determine how the regulation applied to each part of the business and implementing a path to compliance.
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gdpr, data protection, regulation, data protection regulation, general data protection regulation, data discovery, breach response, compliance, data governance, personal data, european union, breach detection
    
Forcepoint
Published By: Forcepoint     Published Date: Jan 07, 2019
Downtime Is Not an Option: High Availability Next Generation Firewall Access to applications, data, and resources on the Internet is mission-critical for every organization. Downtime is unacceptable. Security for that network must also be highly available and not cause performance degradation of the network. The increased workload of security devices as they analyze traffic and defend users from malicious attacks strains computing resources. The next generation of security solutions must build in high availability that can scale as the business changes. Download this whitepaper to find out how high availability is at the core of the Forcepoint NGFW (Next Generation Firewall).
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next generation firewall, ngfw, firewall, network security, branch security, distributed offices, data security, network security
    
Forcepoint
Published By: Forcepoint     Published Date: Jan 07, 2019
Get a firsthand account of how Forcepoint’s CIO, Meerah Rajavel prepared for the regulation including collaborating with all stakeholders to jointly determine how the regulation applied to each part of the business and implementing a path to compliance.
Tags : 
gdpr, data protection, regulation, data protection regulation, general data protection regulation, data discovery, breach response, compliance, data governance, personal data, european union, breach detection
    
Forcepoint
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN
Published By: BMC ASEAN     Published Date: Dec 18, 2018
The business world is entering an age of the digital “haves” and the digital “have-nots.” In fact, research firm Forrester anticipates a growing “digital crisis” in its 2018 predictions, noting that 60% of CIOs and other executives it surveyed say they’re behind in their digital transformations. Meanwhile, Forrester expects one in five CEOs will fail to act on digital initiatives and put their firms in serious jeopardy as a result. Savvy organizations are embracing cloud, the Internet of Things (IoT), artificial intelligence (AI), and other transformative technologies to solve meaningful business problems and achieve their strategic priorities. Everyone else is getting left behind. Nowhere is this fork-in-the-road moment more apparent than in how enterprise IT teams deliver and manage services, to employees and customers alike.
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BMC ASEAN
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