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Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
Published By: Neolane, Inc.     Published Date: Sep 17, 2010
With more than three decades in the hotel marketplace, Grupo Posadas operates more than 104 hotels and 19,042 rooms in 50 beach and city destinations in Mexico, Brazil, Argentina and Chile. It's brands include AQUA, Fiesta Americana Grand, Fiesta Americana, Lat 19°, Caesar Park and Caesar Business, making Posadas the leading Mexican hotel operator in Latin America. Posadas selected Neolane's enterprise marketing software to improve segmentation and deliver consistent, personalized customer communications across e-mail and direct mail channels, while streamlining campaign management within its loyalty programs.
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neolane, grupo posadas, segmentation, loyalty, email, direct marketing, customer communications, loyalty
Neolane, Inc.
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite, networking, it management
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
" How Millennials and Baby Boomers are Shaping the Today and Tomorrow of Retail The Power and The Money - Get latest trends on global consumer shopping behavior across online, mobile and in-store channels - Read what differentiates millennials from baby boomers - Learn how to give every individual the experience they are looking for so nobody is left behind - Surveyed: 13,250 consumers, 12 countries - Australia, Brazil, China, France, Germany, Italy, India, Japan, Mexico, Russia, UK & USA "
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Oracle Commerce Cloud
Published By: JBoss Developer     Published Date: Oct 21, 2016
In April 2014, Nissan opened a new production plant in Rio de Janeiro, Brazil with an annual production capacity of 200,000 vehicles and 200,000 engines. Along with a target of reaching 5% market share in Brazil by 2016, the plant’s opening was aligned with Nissan’s efforts to achieve 8% global market share, part of the “NISSAN POWER 88” five-year mid-term management plan initiated in 2011. To help align their strategic and business goals with their use of technology, Nissan chose Red Hat JBoss BRMS to replace their legacy system.
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nissan, production, it optimization, strategic partners, data
JBoss Developer
Published By: OpenText GXS     Published Date: Apr 22, 2014
Download this white paper to learn about the legislation and regulation of electronic invoicing in Brazil and Mexico.
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gxs, opentext, invoices, electronic invoicing, brazil, mexico, regulations, government rules
OpenText GXS
Published By: F5 Networks Inc     Published Date: Aug 25, 2017
DDoS attacks seem to constantly be in the news, continually evolving and growing in complexity. You may have heard about the big, volumetric attacks that took down Donald Trump’s campaign website and Brazilian government sites during the Olympics. But while volumetric attacks still reign supreme, there are other, more insidious, low-level DoS attacks that can also damage your site, your applications, and your business. If you think you’re ready for a DDoS attack—or that you don’t need to worry about one—make sure you’re not buying into some of these popular myths.
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F5 Networks Inc
Published By: Oracle Hospitality - S&E     Published Date: May 09, 2017
More than 40% of sports fans worldwide abandoned concession lines in the past 12 months – without making a purchase – because of excessive waiting, according to Oracle Hospitality Sports and Entertainment’s research report The Fan Experience: Changing the Game with Food and Beverage. The global study surveyed more than 3,500 sports fans in eight countries – Australia, Brazil, China, France, Germany, Japan, United Kingdom and United States – and focused on uncovering their top priorities. Most importantly, the survey aids venue operators by identifying “pain points” and solutions designed to trigger greater attendance and spark sales.
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Oracle Hospitality - S&E
Published By: Cisco     Published Date: Jan 08, 2016
To better understand competitive retail dynamics and help guide retailers’ strategies, Cisco undertook a comprehensive, three-pronged research project, the fifth annual installment of our retail industry analysis. It comprised: 1. A survey of more than 6000 consumers (all having Internet access) 2 in 10 countries: Australia, Brazil, Canada, China, France, Germany, India, Mexico, United Kingdom, and United States. 2. In-depth interviews with industry thought leaders—analysts, authors, and innovators including Leslie Hand, vice president, IDC Retail Insights; Michael Olmstead, director, Plug and Play Retail; and Doug Stephens, founder, Retail Prophet 3. An IoE retail economic model drawn from an analysis of the data and lessons learned from Cisco customer engagements.
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cisco, retail, retail dynamics, industry analysis
Published By: Accelerance     Published Date: Feb 01, 2008
Companies exploring offshore software development often find an overwhelming array of options. For example, is India the best choice? What about China, Russia or Brazil? Time, distance and language barriers also make it difficult to assess the quality of offshore developers. How can businesses reduce the risks of offshoring?
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offshoring, vendor selection, offshore, outsource, outsourcing, india, development, developer
Published By: Chatsworth Products     Published Date: Nov 21, 2014
Chatsworth Products (CPI) helped the largest telecom in South America, Telefonica Vivo, consolidate its seven data centers into one highly energy-efficient facility in Brazil. Improvements were so impressive, the data center was considered the most efficient data center in the country.
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chatsworth, chatsworth products, data center, data center optimization, energy, power and cooling, racks
Chatsworth Products

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